Channel Sales Operations Analyst

Location

Bangalore | India

Job description

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Role: Channel Sales Operations Analyst

• Experience managing Salesforce, or similar CRM tools
• Experience with global support
• And willingness to pitch in
• Systems/processing

About The Job

As a Channel Operations Analyst, you will be responsible for daily operational support for our partner sales managers and our third-party partners in APJ. Reports to the Director of Global channel operations. This includes daily review of deal Deal Registrations within Salesforce (SFDC), monitoring our partner alias/inbox and responding to questions from our sales team, assisting contract renewals and compliance renewals, setting up user access, and supporting existing Channel Ops team members with additional tasks. To excel in this role, you will partner across the business, working with Sales, Legal, Operations, Leadership, Compliance, and partners. We are looking for operations and enterprise tools background, proficiency in crafting business process documentation, working on system/tool workflow and projects inclusive of creating requirements and testing, and in-depth CRM knowledge (Salesforce). Previous experience in channel. You will also manage our partner portal which is hosted on Adobe Engagement Manager (AEM) and work with the creative team on badging, branding, and running the partner directory. Our work is fun and rewarding and we are looking for team members passionate about solving problems and delighting our partners.

Responsibilities:

• Partner with the Sales teams to brainstorm, troubleshoot, and diagnose process flow inefficiencies and work directly with channel partners to push issues through to resolution.
• Create comprehensive written process documents to manage all sales operations-related processes.
• Prepare SFDC reports, excel pivot tables, data tracking, and analytics
• Review and maintain data hygiene of Salesforce opportunities, ensuring accurate pipeline forecasting and collaboration with teams
• Support the teams globally to come up with automation, better ways of thinking, and ways to offer the most optimal support
• Assist with end-of-month activities with Sales and PSMs
• Ad hoc sales operations tasks.

Experience:

Bachelor's degree or equivalent experience

• 2+ years in Sales Operations, background in advertising sales operations or marketing
• And demonstrated proficiency in advanced spreadsheet applications
• Experience working with sales operations tools, including AEM and Salesforce.
• Well-versed in Excel
• , the ability to dive into the technical or legal weeds.
• manage work

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. . Connect with , , and . Informatica. Where data and AI come to life.

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