TNW - The Natural Wash
Location
Delhi | India
Job description
Responsibilities:
● Respond to customer queries in a timely and accurate way, via phone, email or chat.
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Responding promptly to customer inquiries.
● Communicating with customers through various channels.
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
Skills:
● Must have good communication skills in verbal and written
● Ability to stay calm when customers are stressed or upset.
● Comfortable using computers.
● Experience working with customer support.
● Familiarity with our industry is a plus.
Job tags
Salary
