1st LO Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization
Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution
You will bring
Good communication & presentation skill & customer facing experience.
Good analytical understanding and business perspective.
Basis knowledge of Telco Network operations and IN platform.
Service Alarm Monitoring
Alarm Management for the assigned Network Services
Ticket Management
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Handling functional Mailboxes
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the Manager
To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
Adherence to the organizational guidelines & departmental processes & procedures
Clearing the first level Network Alarms
Creation of Trouble Tickets
Ticket updation and routing to the relevant department for further course of action
Health check audits for RAN alarms.
To be successful in the role you must have:
Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities.
Knowledge on 3G /4G/ 5G architecture. L1 level RAN trouble shooting knowledge.
RAN Optimization and RAN performance experience.
Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
Leadership skills: Not Applicable
Language skills: Proficiency in written / Spoken English
Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
Key Qualification:
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
