Executives

Job Description

Position Title

Advisor - Damage Fulfilment

Function, Responsibility Level

Operations, Executive

Reports to

Assistant Manager - Operations

Location

Noida / Pune SEZ

Span of Control

NA

Permanent/ Temporary

Permanent

Basic Function

This Damage Fulfilment role primarily involves dealing with different activities within motor claims. The responsibilities include handling inbound calls, making outbound calls, managing customers' hires, arranging inspection, disposing Salvage, taking action on incoming post/Documents/Spreadsheets, following up on claims for progression and making payments. All transactions are to be completed based on the guidelines set for the process.

Essential Functions

• Ensure that the process transactions are processed as per standard procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure claim costs is controlled and leakage kept at a minimum
• Ensure accuracy of reserves and payments and manage lifecycle of claims
• Ensure adherence to Company Policies and Procedures

Any other essential function that may occur from time to time as directed by the Supervisor

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit
• Trainers for the purpose of Pre-process and Process training

Primary External Interactions

• SME / Trainers at the client end for training
• Exception teams at the client end for the purpose of seeking clarifications & answering queries