Instellars
Location
Bangalore | India
Job description
Decisioning Architect
Decisioning Architect is a part of Instellars' Customer Engagement practice helping large organisations implement Martech solutions. You will be a key member of the consulting team delivering Next-Best-Action solutions using Customer Decision Hub technology.
What you'll do:· Deliver customer 1:1 engagement solution using Pega Customer Decision Hub.
· Architect Next-Best-Action solutions for clients in various business domains.
· Implement decisioning framework for Next-Best-Action outcome using components like decision strategies, predictive models, etc.
· Design data modelling and digital channel integrations working closely with other popular technologies like Salesforce, Adobe, SAP, etc.
· Contribute to all phases of project lifecycle ensuring highest quality outcome.
You have:· 2-3 years professional experience delivering technology solutions using any Martech technologies like Pega CDH, Chordiant DM, Adobe Campaign, Marketo, Salesforce MC, Unica, or other CVM tools. (Customer Value Management)
· Professional experience in Agile and SCRUM based project delivery.
· Proven experience contributing to all phases of project lifecycle collaborating with business SMEs and IT teams.
· Excellent oral and written communication skills with demonstrated ability to explain new concepts to business and technical stakeholders.
· Excellent analytical, problem solving, and troubleshooting skills.
· Strong knowledge of cloud platforms and artificial intelligence technologies.
Preferred:· Proven experience contributing to large scale digital transformation projects.
· Experience in client facing roles conducting workshops and product demos.
· Experience in delivering digital campaign management, customer service applications and analytics projects.
· Certification and professional experience in relevant Martech technologies.
· Pega Certified Decisioning Consultant (PCDC).
Job tags
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