Authentication of customer details before providing any resolution on queries
Provide outstanding balance and next payment due details
Customer Statement related queries
Auto pay/Direct debit related queries
Principal and interest paid queries
Future principal outstanding queries(some calculation involved)
Online representative assisted payments
Contract booking status queries
Contract starting date and interest rate related queries
Equipment/collateral related queries
Partial/Full preclosure related queries
Address change related queries
Working experience on multiple applications while resolving queries( 5 applications (Front end and receivable system)
Skills required:
Good listening and comprehension skills in English
Clear written and verbal communication in English with usage of proper grammar and an accent understandable by the customers.
High level of patience and customer centricity in resolving customer service requests.
Proficiency in using Microsoft Office applications plus, intranet and internet.
Able to multi-task and work well in a fast-paced work environment.
Experience independently gathering appropriate information and diagnosing the cause of a problem before taking action with the ability to make independent decisions
Experience with negotiation and conflict resolution, along with strong attention to detail and basic math skills
Knowledge of installment, revolving and leasing finance products is preferred.
Education:
Graduate or postgraduate in any discipline
Shift time- US hours (6.30 PM to 4.00 AM 8 months and 7.30 PM to 5.00 AM -4 months)
