Location
Bangalore | India
Job description
Job Responsibilities:
The Change Control Manager will be responsible for the global change and release management processes at nference. The Change Control Manager is responsible for implementing and managing day to day activities for change, release and deployment management.
The position will lead change advisory boards, perform change management services and provide team oversight and guidance to ensure process adherence with nference's approved change process, methods, procedures, and standard.
The Change Control Manager defines processes, standards, and tools to ensure efficiency and repeatability of software build, release, deployment, and platform maintenance.
Role: Change Control Manager
Experience Range: 5 to 10 yrs
Job Location: Bangalore (Hybrid)
Roles & Responsibilities:
- Lead the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated.
- Design the strategic approach to managing change and support operations that fall within the domain of change management.
- Ensure all changes are properly documented, managed, and communicated.
- Manage Change Calendar and facilitate resolution of issues such as change order conflicts by scheduling black-out dates and freeze periods
- Collaborate with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts.
- Establish effective governance and change control leveraging ITIL best practices.
- Organize and chair Change Advisory Board (CAB) meetings.
- Provide oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
- Coordinate Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes.
- Perform trend and performance analysis on Change Management, providing and tracking recommended improvements.
- Work with Engineering and Operations teams to plan and coordinate software releases.
- Own the release calendar including details on code freezes, deployments, and patch windows.
- Define deployment readiness criteria for each release and track adherence.
- Communicate release schedules, artifacts, and status to all stakeholders.
- Coordinate with development managers to ensure timely and accurate release notes.
- Conduct monthly release readiness review meetings and track progress across multiple
Qualifications:
- Minimum 5+ years of previous experience working in Change management and Release Management
- Experience in establishing and maintaining a change control process including developing change implementation plans, determining change control requirements, and ensuring all changes are implemented in a manner to control risk to the organization
- ITIL Knowledge (Foundations V3 or V4)
- Knowledge of Major ITSM processes including Change Management, Release Management, Knowledge Management, Incident management, Patch Management
- Knowledge of Current business practices and computing systems, DevOps development methodologies and operations
- Knowledge of Program and project management and planning, process mapping
- Familiarity with Healthcare, Pharmaceutical, and Quality Management Systems is a plus
- Minimum Bachelor's Degree in a Technical or Science field
- Experience with JIRA required - Jira Software and Jira Service Management Module
- Experience with Confluence required
- Experience with LucidChart, RoadMunk a plus
- Ability to work with multiple departments and locations to resolve issues
- Well-developed written and verbal communication skills
- Ability to work independently with minimal supervision
- Detail oriented and organized
- Flexible to adapt in an evolving environment
Job tags
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