Genpact
Location
Gurgaon | India
Job description
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager-Mobile Support
We are seeking a highly skilled and motivated Mobile Support Specialist to join our team and provide exceptional support for our mobile application. The ideal candidate will have a strong understanding of ServiceNow NOW app, AWS services, JS frameworks (Vue, Node, Angular etc.), PBI, ETL, MySQL etc.
Responsibilities:
. Provide level 2 support for our mobile application, addressing and resolving issues reported by end-users.
. Investigate and troubleshoot mobile application issues, utilizing knowledge of ServiceNow NOW app, AWS custom application in Vue JS, and PBI connected through ETL.
. Collaborate with cross-functional teams to identify and resolve complex technical problems.
. Act as a subject matter expert for mobile application support, providing guidance and assistance to junior support team members.
. Document support processes, troubleshooting steps, and resolutions to create a knowledge base for future reference.
. Proactively identify and suggest improvements to enhance the performance and usability of the mobile application.
. Stay up to date with the latest technological advancements and industry trends related to mobile app development and support.
Qualifications we seek in you!
Minimum Qualifications/skills
. Bachelor&rsquos degree in computer science, Information Technology, or a related field.
. Relevant years of experience in mobile application support, preferably in a fast-paced environment.
. Strong knowledge and experience with ServiceNow NOW app, AWS custom application developed in Vue JS framework, and PBI connected through ETL.
. Proficient in troubleshooting mobile application issues and providing timely resolutions.
. Familiarity with mobile app development lifecycle and best practices.
. Excellent problem-solving skills with the ability to think analytically and logically.
. Strong interpersonal and communication skills, both written and verbal.
. Ability to work independently and collaborate effectively with a team.
. Proven ability to prioritize and manage multiple tasks and projects simultaneously.
Preferred Qualifications/ Skills
. ServiceNow certification.
. Experience with AWS services and infrastructure.
. Familiarity with Power BI and ETL processes.
. Knowledge of mobile security best practices.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Job tags
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