Minitek Systems India Pvt. Ltd.
Location
Nashik | India
Job description
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Ensure the daily attendance of all location engineer and onsite Engineers availability during service window Monitor and respond quickly to incoming requests related to IT issues from Factory users Log all requests in to Help Desk application and assign call to relevant engineer for further action Monitor and maintain record events and problems and their resolution logs properly in helpdesk application follow up with engineer and users to ensure complete resolution of issues Identify and escalate situations requiring urgent attention Prepare daily, weekly, monthly reports and send it to the reporting managers Keep inventory of all equipment, software, and license and provide data when requiredJob tags
Salary
