Responding to customer inquiries and concerns via phone and email.
Providing product information
Escalating complex issues to the appropriate department or team
Maintaining sales executives' records and ensuring all interactions are properly documented
Providing feedback to management on customer issues and trends
Continuously seeking ways to improve customer satisfaction and experience
Adhering to company policies and procedures regarding customer service
Requirements
Graduate with at least a year of experience in customer service/ sales coordination
Excellent communication and interpersonal skills
Need to be self-motivated, results-driven, and comfortable working in a fast-paced deadline-driven environment
This job can be very fast-paced and can require the ability to multitask and prioritize effectively.
Comfortable using computers, telephones, and other communication tools to conduct sales activities, and should have good analytical and problem-solving skills.
