Easy Recruitz
Location
Delhi | India
Job description
Key Responsibilities:
1. Understanding the brand that is being represented, the TLC brand, the Program, the
benefits, the scripts, the possible talking and opening lines and ensuring that the
company guidelines on these are followed when a customer connect is made to enroll
them into a membership program.
2. A soft approach to the sales process with conversational scripts and engagement on the
call to sign up a customer. To protect the brand and ensure that a positive impact is left
on the prospect after the interaction, whether he / she buys a membership or not.
3. Program Benefits must be conveyed in complete transparency leaving no scope of
ambiguity or sounding / making false promises or over commitment.
4. Ensure that the prospect is not called for more than 3 times and also, he / she is not
spammed on the calls. A prospect who does not want to be spoken to should be
blocked from the system.
5. Ensure a database is provided by the company and only approved databases after
proper DNC scrubbing are used.
6. It is mandatory to ensure that on every point of connect generating relevant leads are
required, this is a part of our database expansion exercise, and must be followed.
7. Ensuing all relevant information is captured and converted into company intelligence
like reasons for close etc and the prospects once spoken to are accordingly blocked
from the system so that they are not called again.
8. Ensure any escalation or potential escalation is immediately reported to the Manager.
9. Ensure company time spent in the office is spent on productive customer acquisition
work and aim for high enrolments, conversions, and no complaints as a performance
matrix.
10. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Minimum two years' experience in a high-quality outbound voice process.
2. Good verbal and social communication skills in English with supporting local language.
English will always be the first language for opening a customer conversation.
3. Proactive, confident, and self-motivated.
4. Performance oriented with a passion for sales and numbers.
Compensation:
Fixed compensation + Sales Incentives + incentives from sales competitions
Job tags
Salary
