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Sr. Analyst Network


VARITE INC


Location

Secunderabad | India


Job description

Description

Location: Hyderabad (Hybrid Mode)

Shift Timing: Night Shift (9 PM to 6 AM IST)

Experience Required: 3-7 years

Skills Required

  • Excellent Networking (CCNA/CCNP), Cloud, Automation and Major Incident Management experience and communications skills.

Mandatory Skill

  • Windows Server.
  • Concepts of Client routers.
  • Experience on firewalls, switches & routers
  • CCNA,CCNP
  • Cloud Experience

Illustrative Duties And Responsibilities

  • Provide critical support to the firm's IT Infrastructure, Network and Cloud resources on performance, availability, and Security
  • Provide timely response to all incidents, outages, and actionable alerts. Categorize issues for escalation to appropriate technical teams
  • Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Implement cost-effective solutions and ensure resource utilization efficiency
  • Monitor a wide variety of information and network systems
  • Knowledge on cloud automation and infrastructure-as-code tools
  • Document accordance with standard organization policies and procedures
  • Working knowledge on Cloud and On-Premises Network related alerts and issues
  • Collaborate with support teams to troubleshoot and diagnose problems
  • Notify customer and third-party service providers of issues, outages, and remediation status
  • Work with internal and external technical and service teams to create and/or update knowledge base articles and CMDB
  • Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation
  • Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours
  • Experience in managing Major Incidents and contributing towards reducing the teams average MTTR
  • Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis
  • Identify and address day to day continuous improvement activities
  • Perform miscellaneous job-related duties as assigned by the team manager
  • Assist with fulfillment of basic Service Requests

Required Technical Skills

  • Operating Systems
  • Application Protocols
  • Network Devices
  • Routing Protocols and Technologies
  • Application Protocols
  • Network Security
  • Network Mgmt
  • Cloud Network

Required Professional Skills

  • Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.
  • Responsible for Monitoring and configuring Changes in the network to ensure the best possible application performance for the end-users.
  • Experience in supporting & resolving Enterprise Cloud Networking related incidents/events
  • Troubleshoot circuits with local exchange and long-distance carriers.
  • Troubleshooting and monitoring the LAN connectivity of the entire Client network.
  • Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.
  • Monitor & resolve issues of WAN links with MPLS connectivity.
  • Escalate calls to vendor/principal whenever required.
  • Manage and troubleshoot the complex BGP and OSPF networks.
  • Monitoring and troubleshooting of Core OSPF configuration over multiple network types.
  • Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.
  • Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Client switches.
  • Ensure that Service Delivery takes place based on the service level agreements.
  • Ensure that Problems and Changes are properly documented, notified, and resolved to prevent customer impact.
  • Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents
  • Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions
  • Monitor the network traffic and troubleshoot the networks in case of problems.
  • Experience in ITSM modules including ServiceNow
  • Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
  • Good understanding of wireless management systems such as Client CPI, and Wireshark.
  • Accountable for Client WLCs and APs issues.
  • Highly Motivated, self-starter who has a very strong desire to learn.

Education And Relevant Experience

  • Bachelors Degree and Minimum of 4 to 7 years of directly related experience including working knowledge in Technology Operations, Cloud Technologies and Incident/Major Incident or Problem Management


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