BigSpring
Location
India | India
Job description
About the company
BigSpring is an AI platform that EVERBOARDS people at pace with innovation to accelerate revenue. Google, Cisco, Nutanix, Pfizer, HSBC, Tata use BigSpring to keep their teams and partner ecosystem up to speed. John Chambers, Adam Grant, Stewart Butterfield, Frits van Paasschen, Claire Hughes Johnson, Greg Badros, Hugo Bague, Shailesh Rao are investors/advisors.
BigSpring's everboarding AI engine deploys targeted campaigns with continuous practice and scoring. Users build portable portfolios to showcase work readiness (not test scores). Google Cloud has increased partner productivity by 2x, Cisco has seen a 50% uplift in upsell, and Pfizer has achieved faster time to compliance with our platform.
BigSpring has been selected by the World Economic Forum as a Technology Pioneer 2020 (past recipients included Google, Twitter, Airbnb, Palantir). Our mission is, 'A direct path for everyone to be work ready'..
Location : United States, remote. Preferably in the San Francisco Bay Area, but not a must.
About the role
Our Customer Success team advises and guides a wide variety of customers – usually large enterprises – ensuring they use BigSpring successfully, adopt it widely and are continually deriving value from BigSpring, such that renewals are a non-event. Our CSMs work closely with customers to discover their business needs and challenges and then coach and enable them on the best ways to use BigSpring to solve them.
Working closely with the Sales team, our CSMs also identify new use cases for BigSpring, while mapping and navigating sometimes complex customer organizations to ensure we build relationships with the appropriate stakeholders to gain buy-in. Our CSMs are also the conduit for user feedback and collaborate with the product team on prioritizing the product roadmap.
This role is part consultant, coach, project manager, data analyst and product expert.
In this role you'll:
What you'll bring to the team:
Why you'll love working here:
BigSpring is an Equal Opportunity Employer. BigSpring does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. You must have authorization to work in the location the position is posted.
Job tags
Salary