Tecso Charge Zone Limited
Location
Vadodara | India
Job description
1) Attend customer calls to providing product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.
2) Attend customer calls to Assist with EV Charging-related issues, orders, refunds etc.
3) Monitor Charging Network to be up and running.
4) Take ownership on resolution of customer issues.
5) Escalate unresolved issues to relevant internal teams.
6) Make proactive calls to customers for service information, surveys, feedback.
7) Ensure adherence to the defined timelines for the resolution of customer's queries.
8) Adherence to the escalation matrix to highlight issues to respective customer complaints.
9) Collect prompt and accurate customer feedback
10) Ensure accurate data entry into the CRM to maintain complete trails of the interactions received
Job tags
Salary
