CareerNinja
Location
Mumbai | India
Job description
About Us: LearnTube is a global AIdriven product that transforms the scattered content of the internet and YouTube into bitesized courses complete with a structured path autogenerated assessments & peerinteractions. Hyperpersonalised course content is further generated specific to each user & their goal.
We have 8 Lakh Learners across 64 different countries & 2112 cities in India. LearnTube provides 200 Skill courses in domains like Tech Marketing Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easytouse Whatsapp Bot a mobile and a web app. Our courses are cocertified by global brands liks Canva Zoho Hootsuite Semrush Wix & more while 900 companies including brands like Amazon Schbang Foxymoron Publicis media Popxo DU Times hire from us.
Latest Press Coverage: Wellfound (formerly Angelist) featured LearnTube on its latest coverage as a Product who is looking for great teams building great things in the top trending industries! Check out the article here !
The founder of LearnTube Mr Shronit Ladhani has a single vision: to get a large number of users to selflearn in an affordable manner and make it super accessible engaging & leading to outcomes. Check out his LinkedIn here
Roles and Responsibilities:
1. Manage the user lifecycle management pre & postsales of users/learners
2. Maintain acceptable performance metrics such as quality productivity feedback and attendance
and prepare status/weekly and bimonthly reports of users
3. Monitor and report on feedback activity and reviews of users
4. Respond to comments and user queries in a timely manner
5. Attend to the questions suggestions and remarks from users via voice chat or email support
6. Manage the conduction of community activities
Skills Required:
1. Should have good interpersonal and communication skills
2. Those with prior experience in operations are preferred
3. Possess MS Excel skills
4. Ability to interpret customer engagement metrics
5. Experience in launching community initiatives or background in a supportrelated field
customer behavior,operations,interpersonal communication,community management
Job tags
Salary
