Best Deals Vaishnavi Private Limited
Location
Kolkatta | India
Job description
We are looking for Telesales executive/manager/Team leader
RESPONSIBILITIES :
1.Making Outbound Calls:
- Contact potential customers or clients to promote products, services, or offers.
- Conduct sales pitches and presentations to persuade prospects to make a purchase.
- Generate leads and follow up on potential sales opportunities.
- Conduct surveys, market research, or data collection over the phone.
2.Receiving Inbound Calls:
- Answer incoming calls from customers, clients, or prospects.
- Provide information about products, services, or company policies.
- Address customer inquiries, resolve issues, and provide customer support.
- Process orders, returns, or cancellations.
3.Building Relationships:
- Establish rapport and build positive relationships with callers.
- Listen actively to customers' needs and concerns.
- Tailor communication to the individual caller's situation.
4.Handling Objections:
- Address objections and concerns raised by customers or prospects.
- Provide convincing responses and overcome objections to close sales or retain customers.
5.Documentation and Data Entry:
- Maintain accurate and up-to-date records of calls, interactions, and customer information in a database or
- CRM (Customer Relationship Management) system.
6.Meeting Targets:
- Achieve sales targets, call quotas, or other performance metrics set by the organization.
- Adhere to call scripts and guidelines provided by the company.
7.Following Compliance:
- Ensure compliance with relevant laws and regulations, such as Do Not Call lists and data protection laws.
- Follow ethical practices in telemarketing and customer interactions.
8.Continuous Learning:
- Stay informed about the products, services, and industry trends.
- Participate in training sessions and workshops to improve sales and communication skills.
9.Team Collaboration:
- Work collaboratively with colleagues and supervisors to meet team goals and objectives.
- Share feedback and insights with the team to enhance performance.
10.Handling Technology:
- Operate and utilize call center technology, including phone systems, CRM software, and other tools effectively.
- Troubleshoot technical issues that may arise during calls.
11.Time Management:
- Prioritize calls and tasks efficiently to meet targets and deadlines.
- Manage call queues effectively to minimize wait times for callers.
12.Reporting:
- Provide regular reports and updates on call outcomes, sales, and customer feedback to supervisors or management.
13.Product Knowledge:
- Possess a deep understanding of the products or services being offered.
- Be able to explain product features, benefits, and pricing effectively.
14.Script Adherence:
- Follow call scripts or guidelines provided by the company to maintain consistency and compliance.
15.Upselling and Cross-selling:
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
16.Adaptability:
- Be flexible in handling different types of calls, from sales calls to customer support inquiries.
- Adapt to changes in scripts or procedures as needed.
17.Team Support:
- Assist colleagues with challenging calls or provide backup during busy periods.
18.Crisis Management:
- Be prepared to handle crisis situations, such as customer emergencies or service outages, with composure and professionalism.
SALARY CRITERIA: Upto 5LPA(No Bar for right candidate)
INCENTIVE
UPTO - 35000/Monthly
Contact:
Dinesh
9830071817
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Job tags
Salary
