Technical Presales Architect

Location

Secunderabad | India

Job description

The Unified Collaboration Presales Architect is a mid/senior-level position responsible for designing and proposing comprehensive UCaaS/CCaaS solutions to prospective clients.
This role demands deep expertise in Unified Collaboration Full stack ( On prem / Cloud Calling and Contact Center ) and a strong understanding of enterprise ( Large and SMB Customer ) business requirements.
The primary goal is to work closely with the sales team to develop winning proposals ( Proactive Pursuits and RFXs ) and drive business growth ( Hunting and Farming )

1. Client Engagement:
   • Collaborate with the sales team to engage with potential clients and understand their specific networking solution needs.
   • Conduct in-depth discussions to gather requirements and assess the clients current infrastructure.
2. Solution Design:
   • Develop customized network and unified communication solutions that align with the clients requirements and business objectives.
   • Create detailed architectural designs and proposals that address the clients technical and business needs.
3. Technical Expertise:
   • Demonstrate in-depth knowledge of networking technologies, including routers, switches, firewalls, load balancers, and VPNs.
   • Exhibit expertise in Collaboration solutions, including Cloud calling and Contact Center ( Cisco /Webex/ AWS / MS ) , and monitoring & manage tools.
   • AI Ops , Analytics , Lifecycle management hands experience ( Assess Design Deploy Operate Migrate Consulting )
   • Communication solutions ( Enterprise and Communication provider - SIPTaaS , ClientaaS , AI-Voice , CCaaS, UCaaS )
   • Standardize service Offers ( Rinse and repeat model ) and automate the service proposals , pricing models across customer segments.
4. Cost Estimation:
   • Provide accurate cost estimates for proposed solutions, considering hardware, software, licensing, integrations , services, and implementation costs.
   • Managed and Professional services models (standard and Volume based )
5. Presentation and Documentation:
   • Prepare and deliver compelling presentations to clients that articulate the benefits and technical aspects of the proposed solutions.
   • Create detailed documentation, including network diagrams and solution architecture, to support proposals.
6. Collaboration:
   • Assist the sales team to strategize and tailor proposals to meet client expectations and competitive market conditions.
   • Collaborate with product and technical teams to ensure the proposed solutions align with company strategy , available resources, and capabilities.
7. SWOT Analysis:
   • Stay up to date with industry trends and emerging technologies in network services.
   • Use market insights to provide innovative and competitive solutions.
   • Deal Analysis

• Bachelors degree in computer science, information technology, or a related field.
• 8 + years of experience in UCaaS/ CCaaS design, architecture, and unified communication.
• Industry certifications (e.g., Cisco CCIE ( Webex/ Collab ) , AWS Amazon Connect, or equivalent are highly desirable.
• Proficiency in designing solutions involving Cisco, Amazon, or other major networking equipment.
• Strong knowledge of unified communication platforms such as Cisco Unified Communications, Amazon, Microsoft Teams, or similar.
• Excellent communication and presentation skills.
• Demonstrated ability to work in a fast-paced, customer-focused environment.
• Strong problem-solving and analytical skills.
• Business acumen ( Primary US Geo business / Clients) and the ability to understand and address client needs.

Job tags

Salary