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Customer Support Specialist


WeXL


Location

Delhi | India


Job description

Wexl is an Assured Academic Excellence company in India. We are the differentiator from the other EdTech industry across the world. We provide an Assured Academic Excellence Program and Platform to all Educational Institutes.

India's first and only academic companion that supports holistic, Learning, provides assured academic improvement of students by a minimum of 50% with the help of micro learning program and caters to the needs of all the Stakeholders of education

We believe our products can create a massive impact in the industry and society. Come and be part of this amazing disruption. Our Products are Blue Ocean Products. The founders believe in sharing wealth and reward to long term employees in the form of ESOPs. Our vision is to serve 100M users/years in the next 7years across the Globe.

Role & Responsibilities :

· Get fully familiarized Company Offering and Details of the ongoing program

· Dynamically support the values, vision, ethos, culture and policies of the Company

· Motivate the students and Support teachers to implement the Programs

· Demo the Platform and explain the programs to School Principals and Chairman's

· Connect positively with Schools

· Set a model of excellence in Product usage

· Liaise with colleagues across school to ensure smooth transition of pupils between year groups/phases.

· Co-ordinate with Corporate office in understanding the product new features and passing back the School feedback and enhancement requirements

· Seek opportunities in Other schools for implementation of Company program and Platform

· Build strong relationships with educational institutions.

· Maintain the list of issues by school and track them for positive closure

· Lead the Team of Content editors and mentor them.

Experience : 1-2 years

Eligibility Criteria:

· Graduates (B.Com, B.Sc, BCA, BBA, M.Com, M.Sc, MBA, MCA)

· Good Communication Skills

· Candidates should have a Good Attitude, a Pleasing Personality, and an Active one.


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