Magicbricks
Location
Noida | India
Job description
Job Specifications. a. 8+ years of experience in Customer success b. Deep expertise in Digital marketing c. Ability to engage with CXO Levels & Decision Makers d. Excellent communication skills e. Great business acumen and delivered customer spotlights.
Target Industries / Scope a. Similar fraternity organization: housing/99acres b. Any good candidate with a CS background can also be from SaaS background. Key stakeholder / teams a. - Sales b. – Marketing team c. – Clients or aligned customer base (book of business) : Builders/Developers d. – Product team e. – All internal teams where they need help and dependencies Success Parameters - Job well done will look like a. - Renewal 80% b. – Net new expansion or customer acquisition c. – Cross sell and upsell d. Customer PR or spotlights How/ What does the role require the person to do to produce this outcome? a. – Renewal 80% b. Quarter on quarter growth by 15% of their Book of business. c. Positive CSATJob tags
Salary
