Support Engineer

Ericsson

Location

Mumbai | India

Job description

We are now looking for a Support Engineer that will provide technical service and support to our customers
In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks
You will configure and integrate different nodes and solutions in new and live customer networks
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization
You may also interact with groups in sales, RD, 3rd party suppliers and local authorities
As there are no distinct borders between the areas, you will need to be flexible and master more than one area
You are expected to travel internationally and work in different cultural environments
The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson
The role more than often requires you to take on big responsibility and it is important that you can work independently

What you will do

To be successful in the role you must have:

Domain experience: area of expertise e.g.: Cloud, BSS, OSS etc.
Negotiation argumentation skills
Planning organizing skills Delivering results meeting customer expectations Presentation communication skill
Working with people
Applying expertise technology

Job tags

Salary