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Customer Care Executive


r3 Consultant


Location

Gurgaon | India


Job description

Registered Office: Plot No. 8 & 9, Electronic City , Sector 18 , Gurugram ( Gurgaon ) , Haryana

122015 || CIN : U72900HR2016PTC065212 Quinte Financial Technologies Pvt. Ltd. Plot 8 & 9 , Electronic City , Sector 18 , Gurugram ( Gurgaon ), Haryana - 122015, INDIA Phone: +91-124-4514600 Job Description Our Story Quinte has more than a decade of financial services domain experience; possesses extensive advanced analytical capabilities; and is supported by an experience workforce of technical and client service professionals. Our leadership team has gained industry recognition for their practical expertise and thought leadership in card payments, analytics and fraud management; having previously served in senior management positions with leading financial institutions. Our Goal We seek to be recognized by clients as a valued business partner that consistently delivers tangible operational and strategic advantages. Our pathway to industry leadership starts and ends with helping clients to harness the power of data; converting data into useful intelligence, and applying nextgeneration financial crime analytical engines, supported by our portfolio of QuintEssential Solutions. Key Responsibility Area: The fundamental duties & tasks the define the job are:

Responsible for inbound & outbound calls with end customers to resolve customer queries.

Responsible for reverting customer queries via email.

Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.

Responsible for providing high quality customer service by responding to telephone inquiries and customer requests. ORGANIZATION UNIT: Quinte Financial Technologies Pvt. Ltd DIVISION International Voice Process POSITION Process Executive

Voice JOB TITLE Process Executive LOCATION Gurugram, India REPORTING STRUCTURE Manager Registered Office: Plot No. 8 & 9, Electronic City , Sector 18 , Gurugram ( Gurgaon ) , Haryana

122015 || CIN : U72900HR2016PTC065212 Quinte Financial Technologies Pvt. Ltd. Plot 8 & 9 , Electronic City , Sector 18 , Gurugram ( Gurgaon ), Haryana - 122015, INDIA Phone: +91-124-4514600 Eligibility Criteria:

Education

Graduate

Strong verbal & written Communication Skills.

Flexible to work in 24*7 shift timings.

Minimum 6-Months experience in US or UK customer care support. Essential duties and responsibilities:

Comply with data integrity and security policies

Follow required procedure & guidelines The ideal candidate for this role would have:

Strong verbal & written communication skills along with active listening

Good Analytical skills

Quick Learning Ability

Ability to multi-task, set priorities & manage time effectively

Attention To Detail Benefits & Perks

Competitive Salary

Medical insurance

Two weekly offs

5 days working and 2 Week Offs

Hassle-free transit to work

Cab facility available for pick & drop


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