Major Incident Management
Location
Chennai | India
Job description
Job Description
Greetings from TCS!!!
Role: Major Incident Management
Location: Chennai/Mumbai
Experience Range: 4 to 7 Years
Job Description:
- Monitor assigned Applications or Services
- Notify Service Desk when Major Incidents occur
- Analyze and identify possible problem sources to resolve incident
- Facilitate technical troubleshooting efforts and engages additional technical support as needed, including vendor support
- Liaison between Crisis Manager and the Technical Team during a Major Incident where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Servic
- Provide half-hour updates on available workarounds
- Provide half-hour updates on estimated time to restore (ETA)
- Consult with Crisis Manager if a leadership decision is needed
- Document troubleshooting activities and resolution details in the Incident Work Notes, to provide an accurate timeline
- Document After Action Report (AAR) within 48 hours of Major Incident resolution where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together.
Vallabh Shete Thanks & Regards TAG Team - TCS
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Job tags
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