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Location

Udaipur | India

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Job description

Hotel Name

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

- Build a good relationship with guests or regular patrons. Try to remember individual patron's names and their preferences to extend a personalized service

- Handle guests' complaints and comments tactfully and efficiently

- Handle all administration work pertaining to cashier/bar operation requirement and company's policies

- Maintain department communication logbook and updated notice board

- Set and maintain purchasing procedures for all beverages

- Maintain par levels of stocked beverages at all times

- Display beverage selections in an attractive manner

- Adhere to legal and/or company policies and standards

- Understand and follow the laws and guidelines for beverage service

- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

- Maintain complete knowledge of all beverage services, contents & preparation methods, and hotel services/features

- Ensure that health, safety and security procedures are in place in the outlet

- Demonstrate a thorough knowledge of beverage recipes and mixing procedures

- Create and maintain all beverage lists

- Perform proper handover and communication to the next shift

- Assist other food & beverage outlets with their operations during peak times or when required

Qualifications

- Hotel Management Graduate
- Additional certification(s) in Food & Beverage will be an advantage

Additional Information

- High degree of professionalism with sound human resources management and business acumen capabilities

- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder

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Job tags

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Salary