Sr/Director of Engineering - Quality
Location
Bangalore | India
Job description
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Our extremely talented Product Engineering and R&D teams are spread across the US, Europe and India contributing and building our AI-native solutions for the Enterprise.
We are looking for a seasoned & passionate Engineering Leader who will help build and drive a culture of building & releasing high quality products to the market on time that will drive highest levels of customer satisfaction, adoption, value and productivity. This person should be a leader and a manager, on one hand building a high-performance quality engineering team across the globe and at the same time use one's deep and broad technology, methodology and organizational skills to design, develop and drive build for high quality agenda across all R&D teams
Responsibilities - The role is responsible for ingraining quality as a core discipline into every aspect of the Product & Technology organization from Product Requirements to Design to Code to Testing and Release processes.
- Accountable for the overall design, implementation and improvement of testing strategies and tools with a particular focus on e2e test automation, continuous integration and delivery.
- Define and execute standards, methods and procedures to determine product release readiness by playing the role of customer advocate.
- Collaborate closely with development teams (Product, Platform, AI) to deliver e2e software releases with an ever-increasing level of quality.
- Bring in new state of the art methods and approaches to efficiently and effectively test and validate our AI-native Products which leverage o multiple/multi-modal AI models deployed at massive scale for real-time or near real-time usecases.
- Advance metrics and the setting of goals that provide visibility and understanding of development effectiveness from a quality perspective. Metrics that you will drive will go beyond just the usual Quality metrics and extend to aspects like Throughput, Concurrency, Accuracy, Latency etc
- Work across Technology, Product, Delivery & Support teams to understand, prioritize assignments and manage risks/issues to ensure successful delivery with high quality.
- Ensure that Product teams are informed with the perspective of the customer and customer facing teams.
Qualifications - Strategic and tactical leadership with a track record of customer focused delivery. Must be a 'change agent' in terms of shifting engineering culture toward quality first.
- Must have extensive functional QE expertise in engineering mission critical distributed systems environments.
- Experience with B2B Enterprise Cloud SaaS product companies would be a huge advantage.
- Knowledge and experience across a broad range of technologies including OO languages, scripting languages, web development, Linux, Windows and RDB.
- Experience developing or interfacing with DevOps capability.
- 10+ years of experience managing teams, including remote teams.
- Comprehensive knowledge of software testing process, methodology and best practices.
- o Fluent expertise with Agile-TDD software development teams; experience with Test Automation, Certified Scrum Master a plus.
- o Bachelor's degree (or higher) in Computer Science, Math/Engineering.
- Excellent written and verbal communication skills
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit .
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Information Regarding Recruiting And Phishing Scams Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3 , or visit the Department of Homeland Security's Cyber Smart website to learn how to report such scam.
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