Aliens Tattoo
Location
Mumbai | India
Job description
About Aliens Aliens Tattoo is a high-energy, vibrant, privately held organization with a whopping 500 million INR valuation, bringing premium tattoo art and body modification services to folks across India. As one of the fastestgrowing chains of tattoo studios in the world, we strive to deliver an unforgettable tattooing experience to all our customers. Our Mumbai headquarters is home to a squad of 160+ team players from marketing, sales, support, customer delight, HR, IT, operations, finance, and beyond.
At Aliens Tattoo, our secret sauce is our unique work culture that is all about openness, transparency, creativity, and fun. We're also pretty big on integrity and pushing for personal growth and development. We believe in continuous learning, owning up to successes and failures, and making a positive impact on the community around us. Join our team, and you'll see for yourself why Aliens Tattoo is more than just a company - it's a way of life. Mission Aliens Process Trainer will hold the responsibility of delivering training to all the desired stakeholders. He will also be responsible for training new and existing employees within teams as required. He will be responsible for following a set of processes that will drive high-quality learning/training high levels of efficiency. He will be responsible for collaborating effectively, managing external and internal stakeholders, taking ownership of delivering competitive content/training, and supporting the long-term success of Aliens vision. Role & Responsibilities: ● Plan batches w.r.t NHs and Refresher training for the projects assigned. ● Review Existing Training Materials and Identify the need for updating the same. Should be able to create new content as and when necessary. ● Help in designing KRAs for the team and periodically review team performance vis a vis process & sop’s performance at regular intervals. ● Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures along with the trainers designated to the projects/process. ● Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality. ● Using trending data from Quality Assurance reports create one-on-one or group training to resolve training discrepancies. ● Evaluate department level training requirements and establish training goals/completion milestones for the stakeholders and process. ● Develop and implement company-specific training programs and scripts, using input from Process Managers and Knowledge System contents. ● Facilitate internal tests, certification for advisors, and involve in remediation training programs as per the agenda. ● If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates. ● Evaluate and assess training needs for the process and the team assigned. Help in metric management and SLAs for the process/es assigned. ● Work with Call Center management staff to develop and facilitate motivational activities for Agents ● Develop cross-training materials and SOPs, as required Preparation of Training Plans, and relevant Training reports and Dashboards; decks for MBRs,WBRs etc ● Perform other duties as assigned. ● Conduct TTT (Train The Trainer) sessions for new/potential trainers for the department ● Ability to work for 6 days in a week is required. Responsibilties: ● Graduate (Any Stream) ● Male Candidate preferred ● Good knowledge/background of the retail industry training experience is preferred. ● Excellent verbal, written and interpersonal communication skills. ● Must be self-motivator and self-starter. ● Focused on quality and customer service. ● Solid time management skills. ● Must be able to effectively deal with people at all levels inside and outside of the Company. ● Creative ability, writing proficiency and visual graphics design ability. ● Ability to multitask and successfully operate in a fast paced, team environment. ● Must adapt well to change and successfully set and adjust priorities as needed. ● Must be proficient with Microsoft Office Suite (Word, advanced Excel, including ability to create PowerPoint presentations, and knowledge of OutlookJob tags
Salary
Rs 500 per week
