Teleperformance
Location
Mumbai | India
Job description
Job Description
Conduct new hire training and soft skills / Negotiation skill training ● Should complete monthly cyclic activities including refresher training, update training and PKT ● Sensitize to training needs / understand learning requirements of different learning groups ● Liaison with the Quality and Operations to identify, screen and execute process improvement plans ● Ability to execute training tasks / assignment on short notice. ● Interested to deliver and contribute towards process improvement ● Take accountability for new hires performance during the OJT period, including attrition. ● Monitor calls of each advisor every week, during OJT and provide immediate feedback to the advisors in case of failed call. ● 1-3 years of experience in claims and dispute resolution, ecommerce, conflict resolution, fraud or risk investigations, and/or crisis management. ● Providing upward feedback regarding the status of claims, communicating regularly with supervisors and managers.Job tags
Salary
