Vodafoneidea
Location
Mumbai | India
Job description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role purpose:
CX Marketing is a business critical role to help establish Digital as a differentiator for VIBS. The role is responsible for defining CX framework and institutionalising design thinking for large scale initiatives. The outcome is better product and proposition performance on launches and better customer engagement of digital platforms through standardisation and design consistency in UI/UX.
The responsibilities include:
Role purpose:
CX Marketing is a business critical role to help establish Digital as a differentiator for VIBS. The role is responsible for defining CX framework and institutionalising design thinking for large scale initiatives. The outcome is better product and proposition performance on launches and better customer engagement of digital platforms through standardisation and design consistency in UI/UX.
The responsibilities include:
Key accountabilities and decision ownership:
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Job tags
Salary