Quality & Compliance Manager
Location
Noida | India
Job description
About This Opportunity
This is a key Leadership role within the Quality and Compliance Management, collaborating with the Head of Quality & Compliance and is responsible for leading and guiding the Quality & Compliance team for delivering the strategic Process needs of Managed Services for multiple Customers.
The Q&C Manager is responsible for Quality & Compliance within SL- Operate. This will be an ambitious role, covering 6000 handled service colleagues working in multiple geographical locations delivering to 50+ customers.
- We believe in trust – we trust each other to do the right things!
- We believe in sharing our insights and helping one another to build an even better user plane!
What You Will Do - Planning and participation in external audits for SL-Operate.
- Planning & execution of internal assessments in SL-Operate.
- Development of improvement plans and follow-up from audits & assessments.
- Setting up EGMS core (Setting up Quality Management system for the assigned unit).
- Validating relevance of EGMS (QMS) local processes and instructions.
- Implementation of changes of steering documents and processes.
- Defining Quality strategy and plan for SL- Operate.
- Driving implementation of Quality plan within SLOperate to ensure the highest quality is maintained within our deliveries.
- Putting in place Quality measurements and continuous improvement methodology.
On a day-to-day basis, you will work on tasks such as: - Compliance Management
- Maintain an up-to-date EGMS framework for SL Operate to ensure efficiency and scale in Ericsson operations and fulfilment of external requirements
- Facilitate integration of committed external requirements in SL-Operate EGMS
- Facilitate the integration of Ericsson corporate requirements in SL/organization
- Act as an authority in SL-Operate for EGMS and compliance matters.
- Support SL Operate-organization with operational information management
- Ensure that management reviews, audits and assessments are driven and value adding
- Responsible for OMM planning, implementation, assessment, and follow-up across SL-Operate
- Ensure MS Process Assessments against EGMS for all operational contracts in SL Operate
- Quality Management
- Creating Quality improvement proposals and Defining implementation plans for Quality for SL-Operate and Communication of Quality-plan across SL Operate organization.
- Successful achievement of Quality KPIs and Ensure SL Operate has a culture of continuous improvement
- Apply relevant Quality improvement tools and methodologies as appropriate
You will bring - Telecom experience from vendor and/or service provider and ISO 9001, 14001, 45001, 27001, 22301 implementation/ Audit experience.
- B-Tech/MBA/Diploma Engineering or equivalent degree and ISO certification for Lead Auditor and Lead Implementer.
- CISA/CISM/CISSP certificate is plus and Six Sigma / Lean training and implementation experience.
- Existing MS Process knowledge and deployment & Quality experience 5+ years).
- Resource management (including budget management) and External & Corporate requirements' integration.
- Experience in Management Reviews and Assessments.
- Experience in Quality Improvement Management Processes & Techniques and OMM implementation & Assessment.
- Experience in Maturity Drive, Audits & Assessment.
Why join Ericsson At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Process Manager (SD) Job Stage: Job Stage 6
Primary Recruiter: Kajal Sharma
]]
Job tags
Salary
