Muthoot Finance
Location
Surat | India
Job description
Monitoring & following up with 50 plus Customer Care Executives (CCEs) who is the sole female staff posted at our branches for improved customer service & business development activities.
Achievement of Target assigned to them on Gold Loan & Other financial products
Working on the Knowledge , Skills & attitude of CCEs at Branch by providing in depth training remotely over Phone & visiting them in person to demonstrate the best work practices.
Ensuring punctuality , discipline , dedicated efforts by the team of CCEs through counseling & course corrective feedback from time to time .
Facilitating the Working of CCEs with Innovative , Effective & Customized Strategies for Performance Improvement of the CCE & Branch
Job tags
Salary
