Telecaller - CSC Relationship
Location
Kolkatta | India
Job description
JOB DESCRIPTION A Position Overview Position Title Call Centre Executive/Telecaller
Department CSC-Partnership Distribution
Level/ Band Officer
Count 4
Locations Kolkata, Gandhinagar, Lucknow, Bangalore
Role Summary: - Provide tele sales support to the CSC VLE's
- Activation of VLE's by calling them on a regular basis
- Maintain the calling efficiency and productivity.
- Influence partners for mindshare, product mix & business
B Organizational Relationships Reports To Area Manager
Supervises None
C Job Dimensions Geographic Area Covered Partner geography, depending on Partner/s Zonal definition defined basis geography
Internal Stakeholders AVP-CSC Relationship, AM, Cluster RM's, CSC Officers, MIS Support
External External Channel Partners-CSC VLE's
D Key Result Areas Organization Process Key Contributions Sales - .MIS & Operations management
- Responsible for CSC-SPV's benchmark productivity management in the assigned Geography Relationship Management
- Influence partners for mindshare, product mix & business
- Assist partner through training scheduling and customer service
- Assis in design of business plan specific to channel partner structure and its execution
- Provide TALIC Intelligence on for large scale contest rollouts Ensure Compliance MIS E Skills Required Technical
- Good Knowledge of MS Office. Behavioral Essential Desired Interpersonal skills . Communication skills . Creative thinking skills . Supervising/Leadership skills . Teamwork Skills . Influencing skills . Relationship Building skills . Decision making skills . Interpersonal skills .
- High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines
F Incumbent Characteristics Essential Essential Qualification Graduate/PG Experience 4-5 Years of relevant Experience Age Within limits of the organisation
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