HR BIZ HUB
Location
Mumbai | India
Job description
Job Title: Customer Service Executive
Job Description: As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.Must-Have Skills :
Communication Skills : Exceptional verbal and written communication skills to interact effectively with customers.
Customer Focus : A customer-centric approach with the ability to understand and meet customer needs.
Problem-Solving : Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
Empathy : Ability to empathize with customers and provide support in a compassionate manner
Multitasking : Capacity to handle multiple tasks efficiently in a fast-paced environment.
Adaptability : Flexibility to adapt to changing situations and customer requirements.
Team Collaboration : Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills :
Product/Service Knowledge : Familiarity with the company's products or services.
Previous Customer Service Experience : Prior experience in a customer service role is advantageous.
Technical Proficiency : Basic technical skills to navigate systems and assist customers with online platforms.
Time Management : Efficient time management skills to prioritize and meet deadlines.
Language Proficiency : Additional language proficiency may be beneficial, depending on the customer base.
Job tags
Salary
