Regional Trainer - Mumbai

Location

Mumbai | India

Job description

Job Title: Regional Trainer

Location: Mumbai, Maharashtra

Position Type: Full-Time

Job Responsibilities:

• Assess the training needs of all individuals and teams and conduct training for them
• Train the new employees on 4 specific aspects:
• Company Policy
• Process & Product Knowledge
• Communication and Interpersonal Skills
• Interpersonal Skills and a positive attitude
• Use various innovative methods to engage employees
• Conduct assessments and certifications for new employees and frequent refresher courses for existing employees
• Regularly coordinating with the management team and ensuring high agility in managing process changes
• Keep updated records of training materials and modules
• Actively work with the Customer Support Manager, TLs, and Quality Team to understand customer issues and change internal processes based on this

Job tags

Salary