Customer Acquisition Associate
Location
Pune | India
Job description
Major Duties:
- Responsible majorly for processing lease funding requests verifying information on legal documents.
- Follow ups on E-mail or phone call with the dealers / customers for resolving discrepancies in the legal documents and internal system information.
- Responds to requests from dealers, reviews and/or audits lending documentation for completeness and accuracy.
- Liaises with dealer on E-mail of phone call for tracking and preparing lending documentation, also processing revisions as needed.
- Understands and does manual complex calculations of Lease products, explaining them to the customer and dealer.
- Supports dealers and customers in resolving queries regarding Audits, lease payments, and property tax calculations.
Skills required: - Understanding of lease finance and complex calculations involved in the product.
- High level of attention to detail and accuracy for decision making to fund the lease and guide in resolving the discrepancy.
- Proficient listening and comprehension skills in English with clear written and verbal communication, usage of proper grammar and an accent understandable by the customers or dealers.
- High level of patience and customer centricity in resolving customer requests.
- Proficient in using Microsoft Office applications plus, intranet and internet.
- Ability to quickly adapt to new system, processes, procedures and adjust to changing requirements.
- Thorough understanding of Leasing finance products with knowledge of installment and revolving products.
Education Graduate or postgraduate in any discipline.
Relevant Work Experiences: - Experience in Banking Financial Service Industry in underwriting and customer acquisition processes catering to US Customers (2-3 years)
- Experience working in Lease funding with knowledge of Instalment, revolving finance products. (2-3 years)
- Experience with added skill of handling inbound and outbound calling to US customers (1-3 years)
- Experience in using Excel, Microsoft Word, and other Microsoft tools. (1-3 years)
- Work experience in a team environment. (1-3 years)
- Experience with transaction data entry and processing. (1-3 years)
Job tags
Salary
