Location
Chennai | India
Job description
We are Hiring!!!
Role: Program Manager
Location : Saidapet
Experience: Min 10-12 Years of experience in IT Infrastructure industry, Min of 5 years working experience in any IT domain (Networking or Server or VMware or Cloud or Security) handled minimum 2 or multiple International Clients
Salary: Upto 14LPA
Qualification: Any graduation with excellent communication both verbal / non-verbal
Notice Period: Upto 30 days
Roles & Responsibilities
Must Have
- Handson Experience in Data Security & Audit knowledge
- Developing a process / sop / runbook/ gap analysis / escalation matrix for both domestic and international
- Should have liaison with Pre-sale and Post-Sale team for Project Implementation
- Willing to work in US Shifts
Good to have
- Managing a workforce and resource allocation for the across international projects
- Formulating, organizing, and monitoring inter-connected projects.
- Defining a new strategy to implement the project.
- Providing training for the team members
- Preparing MIS Reports/ Dashboard
- Responsible for completing the calls with the defined SLA.
- Manage the team shift roster support for 24/7
- Planning for IT Infra is based on the needs of the clients.
- Collaborated seamlessly with multiple teams to maintain day-to-day operations.
- Provide first-line technical support to end-users via various communication channels (phone, email, chat, ticketing system).
- Participation in weekly team meetings and creating project plans.
- Ensuring customer requirements are met in terms of communication, prioritizing, escalating, and Resolving incidents and requests.
For more details, contact Dillibai - 6380723976 or [email protected]
Job tags
Salary
Rs 10 - 14 lakhs p.a.
