Customer Success - Associate

Location

Work from home | India

Job description

As a part of the Customer Success team at MoEngage, here are some things you can expect:

• ●  Onboard customers with Integration support and drive adoption of the product
• ●  Be the point of contact for Accounts and be responsible for the growth of the customer
• ●  Build relationships with marketing and product team POCs of the customer

• ●  Provide relevant CRM and mobile marketing automation expertise to the Customers

• ●  Advise clients on the most effective ways to use the MoEnagage Platform

• ●  Be a Product Evangelist, consulting the top internet companies on their growth 

  Skills

• ●  Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.

• ●  Ability to understand customer requirements and see how MoEngage can add value in various ways.

• ●  Take ownership of the relationship post-sales and grow the customer

• ●  Champion the product and be an evangelist

• ●  Empathy - Needed in any client-facing role, also important for working with other teams.

• ●  Strong written and verbal communication skills Perks

• ●  Work at Scale and challenge yourself

• ●  Work with a smart team which grew up in the Mobile First world

• ●  Work on an award-winning product, tech and scale

• ●  We have you sorted with our coolest tech and software- Gainsight

• ●  Our learning program - Xcelerator to power your learning goals

• ●  CSM Leaders like nowhere else and the coolest team you can imagine

Job tags

Salary