Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
Validate opportunity and contract information, flag and resolve any discrepancies
Process purchase orders into sales & renewal orders within communicated SLAs
Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines
Assist in filling out vendor/supplier questionnaires
Review and maintain vendor/supplier portals
Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues
Participate in our 24/5 global coverage plan, provide holiday coverage and support month-end/quarter-end close cycles
About You:
1-2 years sales order processing/management experience
Strong understanding of quote-to-cash process, purchase orders, order forms etc.
Customer support experience (internal and external customers)
Must be willing work in different shifts including evenings and provide coverage during major holidays
Must be willing to work extra hours, as needed during our month-end and quarter-end close cycles
Strong attention to details for both financial and technical information
Hands on experience with Zendesk, Salesforce is a positive
