ServiceNow Integration Specialist

Location

Sahibzada Ajit Singh Nagar | India

Job description

ServiceNow Integration Specialist | 3 to 7 Yrs | Work Timings: Standard IST

Description

• Should have a minimum experience of 3 to 7 years in ServiceNow.
• Should have experience working with AWS Service Management Connector for ServiceNow
• Should have experience working on
• Providing pre-approved, secured and governed AWS resources to end users through AWS Service Catalog.
• Executing automation playbooks through AWS Systems Manager.
• Tracking resources in the CMDB powered by AWS Config seamlessly on ServiceNow with the AWS Service Management Connector.
• Defining new resource types based on ServiceNow CMDB tables and synchronize these with AWS Config custom resources.
• Configuring syncing AWS Security Hub findings to ServiceNow incidents or problems.
• Should have an understanding of ServiceNow development, including creation of Client Scripts, UI Policies, Business Rules etc. 
• Should be able to analyse ITSM processes end-to-end and map them to ServiceNow. 
• Should be able to develop ServiceNow integrations based on REST/SOAP API
• Should be aware of integration standards and best practices like error handling etc
• Support the development and configuration of a variety of areas primarily in Incident, Problem, Change, Service Portal, PPM, SLA, Service Catalog, Knowledge, Release, Asset Management, Integrations with majority of EUS (End User Services related) integrations.
• Experience in security setup and manage security inside the instance
• Hands on experience on Flow designer
• Client side and server-side java scripting.
• Uni and bidirectional integration using SOAP and REST messages
• Collaborate with team members to define analyse, understand, and document business and technical requirements.
• Using SCRUM / Agile methodologies design and develop / configure forms, workflows; create scripts to build logic.
• Formulate testing approach, test cases and document them
• Unit and regression test implemented solutions as required
• Support User Acceptance Tests and implement code into Production
• Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow
• Offer technical solutions to address complex requirements
• Evaluate alternate solutions, identify the best option and implement the solution
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Analyse, troubleshoot, and resolve identified system issues.

Job tags

Salary

Rs 15 - 20 lakhs p.a.