ServiceNow Integration Specialist
Location
Sahibzada Ajit Singh Nagar | India
Job description
ServiceNow Integration Specialist | 3 to 7 Yrs | Work Timings: Standard IST
Description
- Should have a minimum experience of 3 to 7 years in ServiceNow.
- Should have experience working with AWS Service Management Connector for ServiceNow
- Should have experience working on
- Providing pre-approved, secured and governed AWS resources to end users through AWS Service Catalog.
- Executing automation playbooks through AWS Systems Manager.
- Tracking resources in the CMDB powered by AWS Config seamlessly on ServiceNow with the AWS Service Management Connector.
- Defining new resource types based on ServiceNow CMDB tables and synchronize these with AWS Config custom resources.
- Configuring syncing AWS Security Hub findings to ServiceNow incidents or problems.
- Should have an understanding of ServiceNow development, including creation of Client Scripts, UI Policies, Business Rules etc.
- Should be able to analyse ITSM processes end-to-end and map them to ServiceNow.
- Should be able to develop ServiceNow integrations based on REST/SOAP API
- Should be aware of integration standards and best practices like error handling etc
- Support the development and configuration of a variety of areas primarily in Incident, Problem, Change, Service Portal, PPM, SLA, Service Catalog, Knowledge, Release, Asset Management, Integrations with majority of EUS (End User Services related) integrations.
- Experience in security setup and manage security inside the instance
- Hands on experience on Flow designer
- Client side and server-side java scripting.
- Uni and bidirectional integration using SOAP and REST messages
- Collaborate with team members to define analyse, understand, and document business and technical requirements.
- Using SCRUM / Agile methodologies design and develop / configure forms, workflows; create scripts to build logic.
- Formulate testing approach, test cases and document them
- Unit and regression test implemented solutions as required
- Support User Acceptance Tests and implement code into Production
- Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow
- Offer technical solutions to address complex requirements
- Evaluate alternate solutions, identify the best option and implement the solution
- Conduct in-person and virtual training sessions for stakeholders as appropriate.
- Analyse, troubleshoot, and resolve identified system issues.
Job tags
Salary
Rs 15 - 20 lakhs p.a.