EXL IT service management
Location
Kochi | India
Job description
Job Description |
Position Title, Responsibility Level Executive | Function Healthcare | Reports to Team Manager |
Permanent/ Temporary Permanent | Span of Control Individual Contributor | Location Kochi, India |
Basic Function - Work Type - Back office - Voice
- Call provider and gather missing information for case creation
- Case creation in ATV/Med Compass tool, basis the data received
- Once the case is received, action to be taken as per SOP
- Determine if case can be processed and/or to be routed to another queue
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Essential Functions - Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Must be flexible to work hours with Monthly work schedules changes
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Primary Internal Interactions - Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
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Primary External Interactions - Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
- Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
- Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.
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Organizational Relationships
Reports To : Team Manager Supervises : None
Skills
Technical Skills
- Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
Process Specific Skills
- Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
- Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
- Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
- Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
- Typical office working environment with productivity and quality expectations
Soft skills (Desired)
- Must be a B1, preferably a C1 CEF level
- Works effectively with a team
Soft Skills (Minimum)
Education Requirements
Bachelor's degree with a minimum 15 years of education
Work Experience Requirements
0 to 3 year of experience
Annexure:
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ___________________________________________ ____________________________
Candidate Supervisor/Manager Date
Job tags
Salary
