Jwalpa Tech Services
Location
Thiruvananthapuram | India
Job description
Major Responsibilities :- The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. - The candidate must have a detail understanding of Service Now PPM OOB functionality and how the workflow for PPM grows from Ideation into a demand and project, how financials are calculated based on cost plans and benefit plans, how resource capacity or availability is calculated and resource planning progresses, how the time cards contribute to the lifecycle and help in charging. - The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.1. Configure/Code Service Now PPM modules - Idea, Demand, Project, Tasks, Resource Plans, Time cards, Financials, Cost plans, benefit plans, etc. based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration2. Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests3. Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL's, inbound email action, Service Portals.4. Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations5. Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired6. Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible7. Ensure application configuration consistency across development, stage, testing, sandbox, and production environments8. Participate in ongoing production support and end user support.9. Experience in cloning, patch upgrade and release upgrade activities10. Experience in handling issues encountered on production. For ex - log debugging, notification issues, user administration, integration issues etc. 11. Knowledge about update set deployment for Production Releases. Educational & Professional Qualifications : Bachelor/B-Tech/B-E Experience : 6 + years of experience.Technical Skills (Mandatory) :1. Minimum of 3 years working as Service Now Developer.2. Developer experience in Service Now tool (JavaScript knowledge required).3. Excellent written and verbal skills. Must be able to communicate well with all areas of the business.4. A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog 5. Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).6. Experience working with CMDB (configuration management database)7. Knows how to translate business problems into software & technical requirements8. Core Service Now ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)9. Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)10. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)11. Exposure in component integration (SSO,LDAP etc.)12. Experience in Application UI, Work flow Configuration13. Working knowledge of Perl/Python/JavaScript is desired14. Knowledge on version upgrade and deployment.Functional/Domain Knowledge (If required) : 1. Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)2. Certified in ServiceNow CSA, CAD, CIS - PPM3. Exposure to Cloud technologies desired4. Excellent English Communication/Presentation skills (Oral & Written).Other skills (Preferable technical skills /Soft skills) :5. MySQL database6. Linux Administration7. German Language (Good) (ref:hirist.tech)
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