Response Informatics
Location
Valsad | India
Job description
JOB SUMMARY:
Responsible for
o Revenue targets of the unit
o Productivity of the General Office
o Recruit, coach and develop Sales Managers
o Adherence to Customer service standards
KEY RESPONSIBILITIES:
Meet unit targets
o Achieve revenue targets
o Ensure implementation of GOLD system for all agents
Supervise the activity plan of Sales Managers & Agents to ensure that these are fulfilled as per the
desired standards
Ensure that all Sales Managers and Agents under supervision perform as per the company's rules
and regulations
o Track productivity measures as per the GPA for the unit:
AFYP
Case rate
Annual mode business
Persistency
Paid cases per agent
YTD appointments
SM appointments
Pro active agent retention
Annual FYC standards
Execute plans for growth of the agency
o Identify, interview and select new Sales Managers from natural market and by networking
o Ensure adherence to laid down sales and service standards for Sales Managers
o Conduct weekly performance review and planning (PRP) for Sales Managers
o Ensure retention of Sales Managers by formulating their development plans, meeting their training
needs and communicating with them on a regular basis
Meet rural and social policy targets
OTHER RESPONSIBILITIES:
HO co-ordination
Sales promotion activities
Complete Performance Appraisals for SMs timely
Assist in overall running of the G.O
LEADERSHIP /CRITICAL POSITION:
Leadership position
JOB REQUIREMENTS
MINIMUM EDUCATION:
Graduate preferably with an MBA
MINIMUM and Specific EXPERIENCE:
Minimum of 6 years of experience in sales and sales management, recruitment, supervision and
development of people. , if an MBA. Should have local market exposure and experience in process driven,
Job Code: 80 Page 2 of 2
Job Title: Partner
quality sales organizations. A graduate should have a minimum of 8 years of experience in the above
domain.
KNOWLEDGE / SKILLS / ABILITIES:
Competency Level
Result Orientation 3
Working With & Through Others 4
Innovation 4
Customer Centricity 4
Technical Expertise 3
Managerial Expertise 3
Problem Solving & Decision Making 4
Business Acumen 4
Role Modeling Core Values 3
Strategic Planning & Execution 4
o Familiarity with local markets, skills in recruitment, supervision & development of teams, strong
networking skills.
o The following other skills/competencies are required:
Team Management skills
Motivating and coaching skills
Multitasking skills
Analytical ability
Openness to learning
High energy level
Job tags
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