Taj Lake Palace
Location
Gurgaon | India
Job description
Job Responsibilities
Directs work assignments of non-supervisory personnel.
- Informs other operating departments of matters related to Butler operations.
- Ensures all communication is carried clearly amongst the team.
- Receives, records, and distributes various reports via the Opera system.
- Receives, records, and always transmits guest requests and preferences accurately to the team.
- Maintains and update administrative data's.
- Maintains key control and track sheet.
- Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler.
- Ensures smooth handover of daily activities to next shift.
- Appraise appearance, discipline, and efficiency of all staff under direct supervision.
- Maintains working area and equipment in a proper state of cleanliness and repair.
- Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.
- Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler.
Possesses strong interpersonal skills and ability to communicate in second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform their best.
- Flexible management style to meet challenge of a changing work environment.
- Prioritizes and organizes work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Obtains strong local market knowledge.
Job tags
Salary
