Customer Relations Associate

Location

Bangalore | India

Job description

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THE ROLE

You ll be the first point of contact and voice of MPOWER for our applicants and borrowers from all over the world. Your focus will be to own the student relationship and deliver a superior experience with each and every interaction with the student. Your responsibilities will include, but are not limited to:

• Delivering the highest quality of service to customers by addressing their queries thoroughly and accurately via chat, email and phone
• Contacting existing and potential customers to explain MPOWER s unique product and assisting them in completing the application
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales

THE QUALIFICATIONS

• Bachelor s degree in a related field, or higher
• 1-2 years of B2C local or international customer service or support experience in a high-touch, fast-paced environment
• Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory
• Must have prior experience in a sales oriented and/or targets driven environment
• Passion for customer service and relationship management with an innate sense of service and empathy for others
• Analytically driven with an ability to interpret and derive insights from data
• Outstanding written and verbal communication skills in English and comfortable interacting with customers via multiple communication channels.
• Exceptional organizational skills and attention to detail
• A proficiency in other foreign / international or regional Indian languages would be a plus
• Flexibility in adjusting shift hours to accommodate global customer needs, such as Daylight Savings

Job tags

Salary