VIP Account Manager (Hindi) for Growe
Location
New Delhi | India
Job description
Growe has been a pioneering force in the iGaming industry since its inception in 2019. Our journey has seen us evolve from a modest startup with 10 employees in one location to a powerhouse of nearly a thousand professionals spread across 7 regions . Specializing in launching and developing iGaming brands in emerging markets such as Africa, Asia, and Latin America, Growe has achieved remarkable success, adding over 300 employees and 3+ new locations to our map annually. Our main hubs are located in Warsaw, Dubai, and Cyprus, with operational centers expanding into Tanzania, Ghana, Sao Paulo, and Chile. Originally an exclusive representative for the PariMatch brand known as PMI, we now represent multiple brands, develop our own platform, and introduce innovative payment solutions. We are on the lookout for a dynamic digital advertising specialist to join our fast-growing team.
Key Requirements:
- At least 1 year of previous experience supporting VIP clients in the iGaming niche.
- Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry.
- Strong understanding of the iGaming and Sports betting market.
- Understanding of iGaming Industry KPI metrics and terminology.
- Analytical mindset with the ability to interpret data and trends.
- Proficiency in using customer relationship management (CRM) software, communication software, and other related tools.
- Knowledge of regulatory compliance, as we work with sensitive information.
- Excellent negotiation, communication, and interpersonal skills.
- Customer-centric mindset.
- Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.
Responsibilities:
- Building strong relationships with high-valued customers and understanding their needs, preferences, and gaming habits to provide personalized services.
- Acting as the primary point of contact for VIP customers within your segment, ensuring timely and effective communication.
- Providing accurate and regular feedback and updates based on the VIP customer's profile, gaming activity, and experience.
- Developing and executing data-driven strategies for retention and loyalty to enhance VIP customer experience and ensure brand loyalty.
- Addressing and resolving customer issues accurately and effectively by following internal processes and procedures.
- Collaborating internally with the VIP Team Lead and departments such as VIP CRM, BI, Customer Support to align VIP strategies with overall business objectives and goals.
- Tracking and maintaining key performance indicators (KPIs) on a monthly and quarterly basis.
We Offer:
- A competitive benefits package, including a benefits cafeteria, training limit, medical insurance, English and Polish lessons, office lunches, and a team-building limit.
- Financial aid, additional payments, and relocation support.
- 20 working days of annual leave, unpaid vacation, sick leave, and other types of leaves.
Job tags
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