SERVOLUTION SYSTEMS PVT LTD
Location
Mumbai Suburban | India
Job description
Need to handle inbound & out bound calls related to incidents raised by Clients ATM houskeeping issues
Coordination through calls with field teams, Client Help desk / service engineers
Ensure timely dispatch & followups along with updating remarks on internal / Client ticketing system
Drive Field Custodians & internal teams to achieve resolution targets to minimize downtime of ATMs (machines). Ensure tickets has been closed within TAT
Ability to route escalations to the appropriate authorities
Work in a cross functional Teams to achieve targets with a collaborative approach
Job tags
Salary
Rs 10000 - Rs 15000 per month
