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Location

Hyderabad | India

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Job description

Job Description

You will have the opportunity to shape the future of our contact center employee experience. This role offers a unique intersection of design craft and strategy, where your curiosity and problem-solving skills will be highly valued. Join us and contribute to improving the end user experience while growing your career in a dynamic and supportive environment.

As a Senior User Experience Designer in Consumer & Community Banking, you will conceptualize, structure, and detail our user experiences within the context of a broader user journey. Your Key responsibilities include working alongside your cross-functional team members to represent the voice of the customer, influence decisions, and ultimately deliver the best possible agent desktop experience for our employees and the customers they serve. We expect you to have strengths in user centered design and agile methodologies, as well as a desire to continually broaden and improve your skills.

Job Responsibilities

• Design and re-design product experiences across our Product Agility Team offerings
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users  with the support and guidance of Experience Researchers
• Collaborate directly with engineering peers, advocating for the user’s perspective
• Ideate and prototype to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
• Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes
• Detail design, built upon our Design System, that brings our solutions to life
• Connect design decisions to desired business impact

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible boot camp or similar accelerated learning program, or equivalent work experience
• Self-directed in both planning and structuring work and executing at expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Comfortable and confident when presenting work to cross-functional Directors

Preferred Qualifications, Capabilities and Skills

• Financial services experience (or similar regulated industry such as healthcare, government, pharma) a plus
• Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Demonstrated understanding of how design connects with broader business value

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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Salary