EXL IT service management
Location
Noida | India
Job description
Role - Associate (Operations - Production)
Process - Direct Business
Reports to - Assistant Manager
Roles and Responsibilities
- Proven organizational skills with attention to detail.
- Strong problem-solvingabilities.
- Excellent English written and oral communication skills.
- Proficient with computer systems and software including Microsoft Excel and Word.
- Knowledge of using Web Browser, Search Engine etc.
- Knowledge of Insurance Medical Underwriting product, processes and procedures.
- Knowledge of US Geography and culture.
- Knowledge of related quality standards
- Applicable systems knowledge.
- Data Gathering
- Gathers relevant information from a variety of sources and identifies the key issues.
- Problem Solving
- Generate various solutions to problems and then selects the most appropriate.
- Business Awareness
- Understands the business how to implement business initiatives to maximize our competitive advantage.
- Customer Focus
- Identifies and understands the (internal or external) customer's needs and strives to provide a world-class service.
- Teamwork
- Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization.
- Managing Self
- Plans, priorities and schedules own work to ensure timely completion.
- Adaptability
- Maintains effectiveness despite changes to situations, tasks, responsibilities, and people.
- Work Standards
- Sets own high standards of performance.
Job tags
Salary