Operations Leader - Repairs
Location
Pallavaram | India
Job description
Job Description Summary
The Operations Leader – Repairs will lead the Aftersales Repair Operations for the Repair Centre. This role includes working cross-functionally and liaising with dispersed teams globally to ensure quality data is being captured through our aftersales specialists and following through to ensure smooth running of operations. This role will have a direct impact on customer satisfaction, product quality and strategy deployment across global operations for Grid Automation.
Job Description Roles and Responsibilities - Provide leadership to the Repairs team focusing on SQDC.
- Be the point of escalation for repair centre, own the strategy and vision to align with their team.
- Lead Operating Rhythms with immediate and cross-functional teams to meet business objectives.
- Review workload consistently and define a rolling forecast to have the right workload profile. Update and Maintain the Repairs Capacity Plan.
- Support and coach team with their day-to-day activities.
- Define, Own and Maintain relevant after-sales procedures (QMS), price lists and pricing tools.
- Sound understanding of Product Lifecycle Management (PLM) to plan for obsolescence and Last time buy. Generate synergy with GSC team to drive Material Cost Productivity where possible.
- Maintain and ensure data quality and continuity in CRM and ERP systems.
- Lead the operating rigour to capture failure modes, data trends to drive improvement projects.
- Analyses daily product and supply levels to anticipate inventory problems and shortages.
- Raise Purchase requests based on requirements and coordinate with supply chain teams to ensure optimum inventory levels are maintained.
- Optimise Service and Last Time Buy Inventory to take pressure off the business' Working Capital.
- Identify bottlenecks and constraints to drive continuous improvement actions.
- Select, hire, and train personnel when necessary.
- Assist the Global Repairs Leader to simplify and optimise operations locally and globally.
- Understand and own strategy and vision to communicate with relevant teams.
- Understand reporting tools and use them to populate Bowler and Global Dashboards.
- Coordinate with Global applications teams and R&D if required.
- Foster a culture of Continuous Improvement using LEAN methodologies & tools.
- Co-ordinate with L1 team for updating RMA backlog.
- Responsible for wing-to-wing operations for Billable repairs from offer till invoicing
- Co-ordinate with Region Procurement and Project team for Non-GE Product repair.
- Customer Defect rate analysis and report to COE.
- Taking responsibility of export spare sale activity by co-ordinating with cross functional team.
Qualifications/Requirements - Bachelor's degree in electrical / electronic engineering
- Experienced, authentic, and resilient leader.
- Operations and Supply Chain Experience.
- Knowledge for Lean Implementation.
- SAP/Oracle (ERP) or experience with other ERPs. Proficiency with MS office tools.
- Strong interpersonal, influencing and communication skills.
- Positive mindset and can-do attitude.
- Able to work in a dynamic and fast changing environment.
- Excellent analytical, critical thinking, trouble shooting and problem-solving skills.
- Ability to articulate technical concepts in non-technical terms.
- Experience in protective relaying.
- Strong sense of urgency.
Additional Information Relocation Assistance Provided: No
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