Location
Secunderabad | India
Job description
Job Profile : Engineer- Switching
Location : Sohini Tech Park, Hyderabad
Exp : 1 – 5 years
Shifts: Flexible to work in Rotational Night Shifts
Work Model : Work from office
Looking for Immediate joiners only.
Drop your resume @ [HIDDEN TEXT]
Desired Profile
- Good Understanding of OSI Layers
- Good Understanding of Routers and Switches
- Good Knowledge about DHCP (DORA Process), DNS, TCP/ IP, IP Address
- Types and Classes of IP Address, Subnet
- Basic troubleshooting steps for Internet issues
- Excellent Communication - for voice, email
- Must be a graduate
- Should be willing to work in rotational shift based on the business requirement(US, UK, APAC & IST time-zones)
- Must have good customer handling skills with the ability to learn networking concepts
Job Specs:
- Creation of World Wide Return Materials Authorization
- Ensuring all Premium Service orders are completed in a timely manner
- Working and managing 3 Party Vendors around shipments, deliveries and returns
- Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers
- Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
- Updating the Siebel Database to document customer cases
- Notification to customer's product shipments
- Escalating RMAs for additional support in a timely manner
- Manage caseloads in a timely manner to closure
- Provide customers with support for return products
- Follow all guidelines for processing RMAs for customers without contracts
- Providing software download access to customers by processing Web Login requests
- Providing license to customers for software updates
- Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
- Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating.
If interested, Please share the below details:
Total years of experience –
Relevant years of experience -
Current CTC –
Expected CTC –
Notice Period –
Current Location –
Reason for job change –
DOB –
Ready to work from Hyderabad office -
Comfortable to work in night shifts/rotational offs -
Job tags
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