Location
Secunderabad | India
Job description
Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story -
About the Job
We are looking for an Assessor who is responsible for screening prospective candidates on English language proficiency for voice and non-voice roles.
As Assessor, You Will…
- Assess candidates on their language proficiency for Chat, Email and Voice roles
- Evaluate the prospective candidates' performance according to the IntouchCX benchmarks
- Suggest the duration it takes to train the shortlisted candidates based on their scores for short-term and long-term
- Calibrate with the Trainers or Lead, Assessments on the selects and rejects periodically
- Train internal hires and prospective candidates, based on the business needs
- Publish the EOD reports with the number of candidates assessed
- Identify potential candidates who would be right fits in lateral positions such as Quality, Training, Content Development, and Assessments and recommend them to HR for presenting to the respective departments
Requirements
As Assessor, You Have…
- 1 to 3 years of relevant domain experience is compulsory
- Post-secondary degree & above is preferred
- Available to work in weekends
- Commitment to work in any site in Hyderabad
- Written and spoken proficiency in English
- Strong knowledge in English grammar
- Niche for detailed documentation
- Ability to handle multi-concurrency non-voice assessments
- Aptitude for basic soft skills training
- A positive work ethic and commitment to the tasks assigned
- Intermediate to Advanced level proficiency in Google Suite and Windows Operating System
- Typing speed of 35 WPM with a minimum of 95% accuracy
- Adaptability to trends within the organization
- Compliancy to the organizational policies and standards
- Flexible availability during business exigencies
By signing this application, the applicant consents to IntouchCX collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Job tags
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