Location
Kochi | India
Job description
- Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution- Attending to members complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified time limit.
Required Skills:
Good Performer, Multi-skilled, extrovert & good communicator
Qualifications & Experience: Graduate with a minimum 1 year of experience Sales/ Customer Service
Job tags
Salary
